Returns & Exchanges

At Natural Factors, we want you to be completely satisfied with your sustainable fashion purchase. If you are not entirely happy with your order, we offer hassle-free returns and exchanges within 30 days of delivery for all unworn items with original tags attached.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging and include the printed return slip provided by the portal to ensure faster processing.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a home pickup.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund to the original payment method or issue store credit within 5-7 business days.